Essex County Fire & Rescue Service

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FOI / 3665 / 2017 - IT Management Solutions

1. Which IT Service Management (ITSM) solutions are currently being used by your organisation in their IT operations and Service Desk functions. Cherwell ITSM Solution

2. How much did the organisation spend on this solution? (Please provide initial setup / deployment costs and ongoing costs) Current licensing costs are £24,213.60, ongoing support and development costs are £30,500 PA

3. Which company did your organisation procure the current solution from and by which method? (i.e. Direct Award / Tender etc.) Cherwell, Tender over 5 years ago

4. When does the current ITSM solution contract expire? Sept 2018

5. Who in the organisation is responsible for deciding which ITSM tool is used? (Please provide name and job title) Service Delivery Manager