Essex County Fire & Rescue Service

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FOI / 3791 / 2019 - Contracts and suppliers

Thank you for your request for information under the Freedom of Information Act 2000. I can confirm that Essex County Fire & Rescue Service does hold this information.

Please see below the answers to your request.

1. Contract Type: Maintenance, Managed, Shared (If so please state orgs).

Maintenance, managed

2. Existing Supplier: If there is more than one supplier please split each contract up individually.

Microsoft

Daisy Corporate

DUCL

3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

Microsoft licencing is at Government Procured rates (see CCS)

Daisy Corporate spend is available on our Transparency Site

DUCL spend is available on our Transparency Site

4. Number of telephone Users:

748 telephone devices for 1500 employees/rooms/facilities.

5. Hardware Brand: The primary hardware brand of the organisation?s telephone system.

Microsoft

6. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Lync

7. Telephone System Type: PBX, VOIP, Lync etc.

Lync

8. Contract Duration: please include any extension periods.

Microsoft Enterprise Agreement 3 years

Daisy Corporate 1 year

DUCL 10 years

9. Contract Expiry Date: Please provide me with the day/month/year.

Microsoft Enterprise Agreement May 2019

Daisy Corporate May 2019

DUCL 2014

10. Contract Review Date: Please provide me with the day/month/year.

3 ? 6 months prior to contract termination date.

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

Microsoft Enterprise Agreement

Daisy Corporate Lync Support

DUCL Network and SBC provision

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

All opportunities are published through our Delta Procurement Portal.

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house please can you provide me with:

1. Number of telephone Users:

N/A

2. Hardware Brand: The primary hardware brand of the organisation?s telephone system.

N/A

3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

N/A 4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address. N/A Also if the contract is due to expire please provide me with the likely outcome of the expiring contract. N/A Thank you for your interest in Essex County Fire And Rescue Service If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract? N/A

Thank you for your interest in Essex County Fire And Rescue Service.