Essex County Fire & Rescue Service

Transparency Overview

Select Category

Search Site

FOI4639 / February 2024 / Software

Thank you for your request under the Freedom of Information Act 2000.

We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.

Questions and final response:

Question 1 –Who is Essex FRS's current provider of firefighter availability planning software? e.g. Gartan, Firewatch, FireServiceRota (On-call and Wholetime if different please)

Currently operational availability is managed by the following: • OAM system (On-Call) • RMU department – Flexi Rota • CRT1 forms – for wholetime availability – go through to RMU • DDOR’s

Question 2– When the contract (s) expire or are due for renewal?

We have recently contracted a new system called WORKSuite.

We are not currently live on this system, go live date is due in next few months.

The contract runs for two years with a further two year option

We hope you find this information useful.




Incident and other data is published on our transparency site. Incident Data ( .

Please note that the response and data released to you as part of this request will be published on our website 

All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.




Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.

If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be sent to or sent to our postal address: Internal Review, System & Data Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

Please ensure you quote the above reference number in all future communications.