Essex County Fire & Rescue Service

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FOI 4535 / January 2023 / Telephone Maintenance Contract

Thank you for your request under the Freedom of Information Act 2000.

We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.

Please see below the answer to your request.

Questions and final response: Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates, please send just the new contract dates. It would be much appreciated.

Question 1. - Contract Type: Maintenance, Managed, shared (If so, please state orgs)? Managed Service

Question 2. - Existing Supplier: If there is more than one supplier, please split each contract up individually? 8x8

Question 3.- Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider? £35,000

Question 4.- Hardware Brand: The primary hardware brand of the organisation’s telephone system? N/A VoIP solution with no PBX hardware

Question 5.- Number of telephone users? 1283

Question 6.- Contract Duration: please include any extension periods? 2 years, 25 June 2021 to 24 June 2023, with two options to extend 12 months.

Question 7.- Contract Expiry Date: Please provide me with the day/month/year? 24 June 2025

Question 8.-Contract Review Date: Please provide me with the day/month/year? 24 June 2023

Question 9.- Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager? None

Question 10.-Telephone System Type: PBX, VOIP, Lync etc? VOIP

Question 11.- Contract Description: Please provide me with a brief description of the overall service provided under this contract? G-Cloud 12 Call-Off Contract is for the provision of Services under: ● Lot 2: Cloud software. The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: • X Series X1 • X Series Lobby • X Series X3 • X Series X4 • Voice for Teams • Additional Local Numbers • VVX 350 Handsets Project Services – Deployment • Training Units

Question 12.- Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes? G-Cloud 12

Question 13.- Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address? Head of ICT 01376 576000