Essex County Fire & Rescue Service

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FOI 4616 / August 2023 / Complaints Data

Thank you for your request under the Freedom of Information Act 2000.

We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.

Questions and final response:

Question 1 – am writing to you under the Freedom of Information Act 2000 to request the following details. For each of the financial years 2017-18, 2018-19, 2019-20, 2020-21, 2021-22 and 2022-23 to date:

How many complaints have your Fire and Rescue Service received?

a. Please can this be broken down by who has made the complaint, including by members of the public and by members of your staff.

b. Please can this be broken down by who/what the complaint has been made against, including against members of your staff.

c. Please can this be broken down by the type of complaint, including sexual harassment/assault.

d. Please can you outline the outcome of the complaint, including whether there was an investigation, whether misconduct by your staff was found, and whether a member of your staff was dismissed.

I would like this information in Word or Excel format.

If some of the information is already published, please can you direct me to it.


Please see attached Spreadsheet for the information that you have requested.

We refer in the response to signpost previously published FOI responses that deal with some of your questions.

Allegations of serious misconduct, including sexual harassment/assault would be dealt with outside our complaints procedure.

The investigations would be handled under our disciplinary procedure.

These cases are reflected in the above FOI responses. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Incident and other data is published on our transparency site. Incident Data ( .

Please note that the response and data released to you as part of this request will be published on our website

All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.


Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.

If you are dissatisfied with the handling of your request, you have the right to apply for an internal review.

Internal review requests should be submitted within two months of the date of your original email and should be sent to or sent to our postal address: Internal Review, System & Data Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

Please ensure you quote the above reference number in all future communications

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