Essex County Fire & Rescue Service

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FOI 4724 / October 2024 / Computer Aided Dispatch System

Thank you for your request under the Freedom of Information Act 2000.

We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.

Questions and final response:

Question 1 – I am writing to request information under the Freedom of Information Act regarding the Computer Aided Dispatch system that is used by your service. For reference, I understand that many Fire and Rescue Services (FRS) in the UK are using Vision 4 by NEC. Specifically, I would like to request the following details:

1. The name of the supplier providing the CAD.

2. The total contract value for these services.

3. The contract start date.

4. The contract end date

Response

I can confirm that Essex County Fire & Rescue Service does hold this information, however the information is exempt from disclosure to you.

The exemption applicable to the information is https://www.legislation.gov.uk/ukpga/2000/36/section/21/2005-01-01 Section 21 of the Act - Information available elsewhere.

The information you have requested is available at Contracts Awarded (essex-fire.gov.uk)

We hope you find this information useful.

 

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Incident and other data is published on our transparency site. Incident Data (essex- fire.gov.uk).

Please note that the response and data released to you as part of this request will be published on our website http://transparency.essex-fire.gov.uk/.

 

All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

 

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Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.

If you are dissatisfied with the handling of your request, you have the right to apply for an internal review.

Internal review requests should be submitted within two months of the date of your original email and should be sent to informationgovernance@essex-fire.gov.uk or sent to our postal address: Internal Review, Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

Please ensure you quote the above reference number in all future communications.