Thank you for your request under the Freedom of Information Act 2000.
We can confirm that Essex County Fire & Rescue Service (ECFRS) does hold the information you have requested.
Questions and final response:
Question 1 - Please can you provide information with regards to the make / model of the telephony PBX system that currently serves the Service (i.e.within the Control Room and in the back offices),
I do not need to know any further information other than the make / model of the system at this time, if there are more than one telephony systems used please can you also provide the make / model of the additional telephony PBX system.
ECFRS can confirm that we do not have a telephony PBX system.
We hope you find this information useful.
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Incident and other data is published on our transparency site. Incident Data (essex- fire.gov.uk).
Please note that the response and data released to you as part of this request will be published on our website http://transparency.essex-fire.gov.uk/.
All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.
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Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.
If you are dissatisfied with the handling of your request, you have the right to apply for an internal review.
Internal review requests should be submitted within two months of the date of your original email and should be sent to informationgovernance@essex-fire.gov.uk or sent to our postal address: Internal Review, Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.
Please ensure you quote the above reference number in all future communications.