Please see below the answer to your request.
1. As of the 31st January 2019, how many social media accounts do you have representing your organisation?
29
2. 12 months ago - as of the 31st January 2018 - how many social media accounts did you have?
Approximately 25
3. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019?
This data is not available.
4. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018?
This data is not available.
5. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints?
30
6. 12 months ago - as of the 31st January 2018 - how many people in your organisation were managing and responding to inbound social media questions, queries and complaints?
This data is not available
7. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019?
This data is not available.
8. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018?
This data is not available.
Thank you for your interest in Essex County Fire & Rescue Service.