Essex County Fire & Rescue Service

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FOI / 4040 / 2019 - Telephone system maintenance contract

 

Thank you for your request under the Freedom of Information Act 2000. I can confirm that Essex County Fire & Rescue Service does hold this information.

Please see below the answer to your request.

Initial Request:

I would like to request the following information for research purposes please. This will enable our company – IP Integration to potentially approach you with a maintenance contract for your telephony support when the time is right, rather than randomly!


Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.


• Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?


• Approximately how many extensions does the system support across your organisation?


• Who is the incumbent/support partner for the maintenance of your VOIP/PBX?


• How many of those extensions are contact centre/customer service agents?


• When does your PBX/VOIP support contract expire?
 

 

Final Response:

·        Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?

o   Skype For Business

·        Approximately how many extensions does the system support across your organisation?

o   760

·        Who is the incumbent/support partner for the maintenance of your VOIP/PBX?

o   Daisy Updata

·        How many of those extensions are contact centre/customer service agents?

o   None

·        When does your PBX/VOIP support contract expire?

o   14 Feb 2020 

Please see our transparency page for further information.

http://www.transparency.essex-fire.gov.uk/information/FOI__3988__2019__-_ICT_telephone_system_maintenance_contract/

If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be addressed to: Internal Review, Performance & Data Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

Please ensure you quote the above reference number in all future communications.

Please note that the response and data released to you as part of this request will be published on the Essex County Fire & Rescue Service website. The website address is http://transparency.essex-fire.gov.uk/. All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

Thank you for your interest in Essex County Fire & Rescue Service.