Essex County Fire & Rescue Service

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FOI / 4042 / 2019 - Software products used to manage IT service management

 

Thank you for your request under the Freedom of Information Act 2000. I can confirm that Essex County Fire & Rescue Service does hold this information.

Please see below the answer to your request.

Initial Request:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

Who is your current vendor?

When does the contract with your current service desk provider end?

How much does your current ITSM service desk tool cost annually?

When will you be looking to review your current service desk tool?

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

Who is your current vendor?

When does the contract with your current desktop provider end?

How much does your current ITAM desktop tool cost annually?

When will you be looking to review your current desktop tool?

Who is your primary IT company contact?

Final Response:

We have broken your request into three parts. We can confirm that for the first part Essex County Fire and Rescue Service does hold this information. However, the information requested falls under a Section 21 exemption and is exempt from disclosure to you.

The exemption applicable to the information is:

Section 21 of the Freedom of Information Act 2000 - Information available elsewhere.

This means that Essex County Fire and rescue Service does not have to provide the information to yourself, however we should sign post you to where the information is available. Please see the link below to our transparency page.

The first part of your request has been answered in this previous request with the link provided below:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

Who is your current vendor?

When does the contract with your current service desk provider end?

How much does your current ITSM service desk tool cost annually?

When will you be looking to review your current service desk tool?

http://www.transparency.essex-fire.gov.uk/results/?keyword=3706

The second part of your request we can confirm that Essex County Fire & Rescue Service does hold this information, however the information is exempt from disclosure to you.

What software product(s) are you using to manage your desktops ITAM e.g. SCCM, Manage engine etc.)?

Who is your current vendor?

When does the contract with your current desktop provider end?

How much does your current ITAM desktop tool cost annually?

When will you be looking to review your current desktop tool?

 I can confirm that Essex County Fire & Rescue Service does hold this information, however the information is exempt from disclosure to you.

The exemption applicable to the information you have requested is:

Section 43 of the Freedom of Information Act 2000 - Commercial Interests

This exemption carries a public interest test, and I have set out below the factors I have considered when applying the exemption:

Prejudice

The prejudice to the commercial interests would relate to:

Would otherwise prejudice or be likely to prejudice the commercial interests of any person (S.43(2))  

Factors in favour of disclosure

The efficiency and effectiveness of the Essex County Fire and Rescue Service

Customer care

Transparency when spending public money

Transparency over decision making

Informing public debate

Bringing to light information affecting public health and safety

In favour of non-disclosure

There is a public interest in ensuring that companies are able to compete fairly, in an open market along with being able to trade competitively.

Any reputational damage that disclosure might cause Essex County Fire and Rescue Service or third party.

Companies may be discouraged from working openly with Essex County Fire and Rescue Service if they felt it could result in the disclosure of information relating to their general business.

Public Interest Balancing Test

Having considered the above factors I believe the public interest is in favour of upholding this exemption.  This is our refusal notice in respect of your request.

 Finally, the third part of your request we can confirm that Essex County Fire and Rescue Service does hold this information.

Who is your primary IT company contact?

Head of ICT.

If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be addressed to: Internal Review, Performance & Data Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

Please note that the response and data released to you as part of this request will be published on the Essex County Fire & Rescue Service website. The website address is http://transparency.essex-fire.gov.uk/. All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.