Essex County Fire & Rescue Service

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FOI / 4053 / 2019 - Procurement strategies


Thank you for your request under the Freedom of Information Act 2000. I can confirm that Essex County Fire & Rescue Service does hold this information.

Please see below the answers to your request.


Final Response:

Please see the answers to your request below. We have also provided a reference of our transparency page where similar requests and contract information can be found.

1)     Is your current IT Service Management function and associated software application based in house or Outsourced to a 3rd Party?

In house 

2)     Please provide the full name and version of the ITSM software application in use? 


3)     What is the lifetime value of the contract and over how many years?

 3 years 

4)     As part of the existing contract how many support operatives (agents) are licenced/subscribed to use the solution? (These are individuals who work on the desk in resolver groups, not customers using a Self-Service function). 


5)     When is the contract due for renewal?

Beyond 2022

6)     How was the current solution procured – directly with the Vendor, through a Framework or via G Cloud? 

Direct to vendor 

7)     What are your published procurement thresholds for tendering purposes? 


8)     What is the Authority’s strategy with regards to Cloud solutions as opposed to In House installations? 

Cloud first 

9)     Has the organisation ever procured through the G Cloud Framework?


 If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be addressed to: Internal Review, Performance & Data Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

 Please note that the response and data released to you as part of this request will be published on the Essex County Fire & Rescue Service website. The website address is All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

Thank you for your interest in Essex County Fire & Rescue Service.