Essex County Fire & Rescue Service

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FOI / 4073 / 2020 - Telephone and software system


Thank you for your request under the Freedom of Information Act 2000. I can confirm that Essex County Fire & Rescue Service does hold this information.

Please see below the answer to your request.

Final Response:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

1. Contract Type: Maintenance, Managed, Shared.


2. Existing Supplier: If there is more than one supplier please split each contract up individually.


3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider.

The annual average spend for this contract and please provide the average spend over the past 3 years for each provider £15531/£46593.

4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.


5. Number of telephone users:


6. Contract Duration: please include any extension periods.

12 Months

7. Contract Expiry Date: Please provide me with the day/month/year.

14 February 2020

8. Contract Review Date: Please provide me with the day/month/year.

1 December 2019

9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Skype for Business 2015

10. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

Managed service for Skype for Business 2015 including patching, updates and regular maintenance.

11. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

Cost is not at a level that required a major procurement process.

12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

Dianne Perkins, Contracts and Assets Officer, 01376 576423,

If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be addressed to: Internal Review, Performance & Data Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.

Please ensure you quote the above reference number in all future communications.

Please note that the response and data released to you as part of this request will be published on the Essex County Fire & Rescue Service website. The website address is All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

Thank you for your interest in Essex County Fire & Rescue Service.