Essex County Fire & Rescue Service

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FOI / 4160 / 2020 - Incident Command Software

Thank you for your request under the Freedom of Information Act 2000. We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.

Please see below the answer to your request.

Questions and final response:

I would like to request information that I believe should be available readily in relation to IT systems used within the organisation.

For your Incident Commanders software used in Incident Command Units, Gold, Silver, Bronze or other locations please supply the following:

·       Supplier organisation name

·       Product name

·       Initial purchase date

·       Initial cost of purchase

·       Annual maintenance contract cost

·       Renewal date for maintenance contract

·       Service Level Agreement (response times, fix times etc, hours of support)

·       Licences purchased/number of permitted installations

·       Licences issued in perpetuity?


Essex County Fire & Rescue Service’s incident command software is currently under review. We do not currently have incident command software under support with any suppliers.