Thank you for your request under the Freedom of Information Act 2000.
We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.
Questions and final response:
Question 1 – I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below. The details we require are:
1) Do you use a social listening platform?
2) If so, what tools do you use?
3) How much do you spend annually on a social listening tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the budget holder for these contracts?
Essex County Fire & Rescue Service do not use either a social listening platform or a media monitoring platform.
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Incident and other data is published on our transparency site. Incident Data (essexfire.gov.uk).
Please note that the response and data released to you as part of this request will be published on our website http://transparency.essex-fire.gov.uk/.
All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.
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Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.
If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be sent to informationgovernance@essex-fire.gov.uk or sent to our postal address: Internal Review, System & Data Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.
Please ensure you quote the above reference number in all future communications