Thank you for your request under the Freedom of Information Act 2000. We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.
Please see below the answer to your request.
Questions and final response:
Telephony
Q1. Can you please provide the contract start and renewal date for the Fire & rescue services current corporate telephony system(s) within the contract(s)?
Q1.a - If a separate telephony system is used to receive non-emergency and/or 999 calls within the Fire & rescue services control rooms, can you also please provide contract start and renewal dates for this system also?
Q1.b Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?
Q1.c Can you please provide annual support prices paid for each telephony system contract?
Q1.d Can you please provide the suppliers name(s) of each telephony system contract? Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?
The information you requested is available at: https://www.transparency.essex-fire.gov.uk/
In addition, more specifically: https://contracts.eelga.gov.uk/search/?o=Essex+Police%2c+Fire+and+Crime+Comm issioner+Fire+and+Rescue+Authority
Command and Control
Q2 Can you please provide the contract start and renewal date for the Fire & rescue services current command and control system used for incident management and resource deployment? 15th January 2015 to 14th January 2020.
Q2.a Can you please indicate what options there are for extending the existing command and control contract beyond the renewal date? The original contract has been extended twice, initially to 14th January 2021 and more recently to 14th January 2022, with the option to extend on a rolling three monthly basis beyond that.
Q2.b Can you please provide annual support prices paid for the command-and-control system contract? The cost of annual support for the period from 15th January 2021 to 14th January 2022 is £144,800.
Q2.c Can you please provide the suppliers name for the current command and control system contract? Remsdaq Ltd. Integrated Communications and Control System (ICCS)
Q3 Can you please provide the contract start and renewal date for the Fire & rescue services ICCS? 21st November 2014 to 20th November 2019.
Q3.a Can you please indicate what options there are for extending the existing ICCS contract beyond the renewal date? The original contract has been extended twice, initially to 14th January 2021 and more recently to 14th January 2022, with the option to extend on a rolling three monthly basis beyond that.
Q3.b Can you please provide annual support prices paid for the ICCS contract? The cost of annual support for the period from 15th January 2021 to 14th January 2022 is £42,706.
Q3.c Can you please provide the suppliers name for the current ICCS contract? Frequentis AG.
Q3.d Has the force already contracted with existing ICCS supplier to provide ESN related services and if so, please provide contract start and renewal date for these services? No, Frequentis have no intention of making their legacy ICCS ESN compliant, so we are currently undertaking re-procurement of new ICCS and Command and Control systems, which will be ESN compliant. Expected transition to new systems will be September 2022. Contact Management System (CRM system)
Q5 Can you please provide the contract start and renewal date for the Fire & rescue services Contact Management System used to record contact from members of the public with the Fire & rescue services control rooms?
Q5.a Can you please indicate what options there are for extending the existing Contact Management contract beyond the renewal date?
Q5.b Can you please provide annual support prices paid for the Contact Management System contract?
Q5.c Can you please provide the suppliers name for the current Contact Management System contract? We do not have a Customer Relationship Management system and we do not manage customer relationships Geographic Information system (GIS)
Q6 Can you please provide the contract start and renewal date for the Fire & rescue services GIS System used within the Fire & rescue services control rooms for incident/contact management? 30/11/2020 – 30/11/2021
Q6.a Can you please indicate what options there are for extending the existing GIS System contract beyond the renewal date? This is dependent on new control system project.
Q6.b Can you please provide annual support prices paid for the GIS contract? £14500
Q6.c Can you please provide the suppliers name for the current GIS contract? Cadcorp Gazetteer System
Q7 Can you please provide the contract start and renewal date for the Fire & rescue services Gazetteer System used within the Fire & rescue services control rooms for address verification of incidents and contacts?
Q7.a Can you please indicate what options there are for extending the existing Gazetteer System contract beyond the renewal date?
Q7.b Can you please provide annual support prices paid for the Gazetteer System contract?
Q7.c Can you please provide the suppliers name for the current Gazetteer System contract? The ECFRS Gazetteer system has been retired.
Force Control Rooms
Q8. For each of the Fire & rescue services Control Rooms, please provide the following information:
Q8.a. Address (including postcode) The primary control room is at ECFRS Headquarters, Kelvedon Park, Rivenhall, Witham, Essex, CM8 3HB. The secondary control room is at Ongar Fire Station, High Street, Ongar, Essex, CM5 9DT.
Q8.b. Whether the control room is: i. always operationally manned (i.e. 24/7) The Primary Control room is manned 24/7. ii. only operationally manned during major incidents (i.e. Gold Command) iii. only operationally manned when a live control room is evacuated (i.e. Fallback) The secondary Control Room is only manned when the Primary Control Room is evacuated.
Q8.C. Whether the control room is used to routinely: i. answer non-emergency calls (i.e. general enquiry call centre) No. ii. answer emergency calls (i.e. 999 call takers) Yes. iii. dispatch officers and manage the responses to incidents (i.e. dispatcher). Yes.
Q8.d. Can you please provide a breakdown of the number client workstations used within each control room for: i. answer non-emergency calls (i.e. general enquiry call centre) None. ii. answer emergency calls (i.e. 999 call takers) Seven, with the option to increase to ten for major incidents or spate conditions. iii. dispatch officers and manage the responses to incidents (i.e. dispatcher). Seven, with the option to increase to ten for major incidents or spate conditions (all Control Room Operators can answer emergency calls, dispatch officers, and manage the responses to incidents).
Q8.e. Can you please provide the number of command and control clients that are browser based (if applicable)? None.
Q8.f. Can you please provide the number of command-and-control mobile data clients that are in use, either via a browser-based application and/or APP installed on mobile device? None
Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.