Thank you for your request under the Freedom of Information Act 2000.
We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.
Questions and final response:
Question 1 - When was your last networking (LAN, Core & Edge refresh, and when is the next refresh planned?
06/11/2019. No replacement planned.
Question 1a - What would you like to improve upon in your next refresh?
Moving servers off premise
Question 1b - Could you please confirm the supplier for your current contract and the vendor that you are using?
HP and Insight
Question 2 - When was your last Wi-Fi refresh, and when is the next refresh planned?
16/12/2017 WAP’s are not planned for refresh or renewal.
Question 2a - What would you like to improve upon in your next refresh?
N/A
Question 2b - Could you please confirm the supplier for your current contract and the vendor that you are using?
Meraki, Oni and Thrive Operations Ltd
Question 3 - When was your last telephony or Unified Communications refresh, and when is the next refresh planned?
25/06/2021. Possible 1 year extension to be agreed pushing refresh to 24/06/2025.
Question 3a - What would you like to improve upon in your next refresh?
N/A
Question 3b - Could you please confirm the supplier for your current contract and the vendor that you are using?
8X8 UK Ltd.
Question 4 - Do you currently use SD-WAN or SASE, if not it this something that you are planning to do?
We use SD-WAN.
Question 4a - If yes, could you please confirm the supplier for your current contract and the vendor that you are using ?
Virgin Media Business
Question 5 - How many users do you currently have in your contact centre?
We do not have a contact centre.
Question 5a - What would you like to improve upon with your contact centre?
N/A
Question 5b - Could you please confirm the supplier for your current contract and the vendor that you are using?
N/A
We hope you find this information useful.
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Incident and other data is published on our transparency site. Incident Data (essexfire.gov.uk) .
Please note that the response and data released to you as part of this request will be published on our website http://transparency.essex-fire.gov.uk/.
All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.
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Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.
If you are dissatisfied with the handling of your request, you have the right to apply for an internal review. Internal review requests should be submitted within two months of the date of your original email and should be sent to informationgovernance@essex-fire.gov.uk or sent to our postal address: Internal Review, System & Data Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.
Please ensure you quote the above reference number in all future communications.