Thank you for your request under the Freedom of Information Act 2000.
We can confirm that Essex County Fire & Rescue Service does hold the information you have requested.
Please see below the answer to your request.
Questions and final response:
Question 1 – All or some of the information provided previously has expired, I require an update on the questions below.
See my request below:
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc) Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
BT PLC
Question 2 -Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
12/01/2026
Question 3 - Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
3 Years with 2-year possible extension
Question 4 - Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
•One SIP Trunk diversely delivered to 3 POPs.
• 2 ISDN 30 for 999 Control Centre
• 164 POTS circuits
Question 5 - Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier?
SIP trunks/connections, PSTN, Analogue, ISDN 425 Voice Lines
Contract 2 - Incoming and Outgoing of call services.
Question 6 - Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
BT PLC Question 7 - Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
11/01/2024
Question 8 - Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
Please see BT Invoices in our Invoices section http://www.transparency.essex-fire.gov.uk/
Question 9 - Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Not applicable
Question 10 - Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
• 163 external extensions • 738 internal extensions
Contract 3 - The organisation's broadband provider.
Question 11 - Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
Question 12 - Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
Question 13 - Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Please refer to http://www.transparency.essex-fire.gov.uk/, click on the Contracts and Purchase Orders
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
Question 14 - WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
Question 15 - WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.
Question 16 - Contract Description: Please can you provide me with a brief description for each contract
Please refer to http://www.transparency.essex-fire.gov.uk/ click on the Contracts and Purchase Orders
Question 17 - The number of sites: Please state the number of sites the WAN covers. Approx. will do.
60 sites
Question 18 - WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
http://www.transparency.essex-fire.gov.uk/ click on the Contracts and Purchase Orders.
Question 19 - For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
NGN contract with Essex County Council
Question 20 - Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
purchasing@essex-fire.gov.uk
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Incident and other data is published on our transparency site.
For further information please follow this link. Incident Data (essex-fire.gov.uk)
Thank you for your interest in Essex County Fire and Rescue Service, we hope this satisfies your request.
If you are dissatisfied with the handling of your request, you have the right to apply for an internal review.
Internal review requests should be submitted within two months of the date of your original email and should be addressed to: Internal Review, System & Data Information Governance Team, Kelvedon Park, Rivenhall, Witham, Essex CM8 3HB.
Please ensure you quote the above reference number in all future communications.
Please note that the response and data released to you as part of this request will be published on the Essex County Fire & Rescue Service website. The website address is http://transparency.essex-fire.gov.uk/.
All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.